Privacy Policy

At Jack Grafon First Aid Store, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

What Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and shipping/billing address, which you provide when creating an account, placing an order, or contacting us.
  • Payment Information: When you make a purchase, we collect your payment details (like credit card numbers) through a secure payment processor. We do not store this information on our servers.
  • Website Usage Data: Information about how you use our site, such as your IP address, browser type, and pages visited, to help us improve your experience.

How We Use Your Information

We use your information for these purposes:

  • Order Processing: To process and fulfill your orders, including shipping and customer support.
  • Communication: To send you order confirmations, shipping updates, and replies to your questions.
  • Marketing: With your permission, we may send promotional emails about new products or special offers. You can opt out anytime.
  • Website Improvement: To analyze how our site is used and make it better for you.

How We Protect Your Information

We take steps to keep your data safe:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.
  • Secure Payment Processing: Payments are handled by trusted third-party processors that follow PCI-DSS standards.
  • Data Access: Only authorized staff can access your information, and they must keep it confidential.

Your Rights

You have these rights over your personal information:

  • Access: Request a copy of the data we have about you.
  • Correction: Ask us to fix any incorrect or incomplete information.
  • Deletion: Request that we delete your data, unless we’re required to keep it by law.
  • Opt-Out: Stop receiving marketing emails by clicking “unsubscribe” in our emails or contacting us.

To use these rights, email us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tools to improve your visit:

  • Essential Cookies: These keep the site working, like maintaining your shopping cart.
  • Analytics Cookies: These show us how people use the site so we can improve it.
  • Marketing Cookies: With your consent, these help us show you relevant ads.

You can control cookies through your browser settings or by contacting us.

Sharing Your Information

We don’t sell or share your personal information, except:

  • Service Providers: We share with trusted companies that help us run the site, process payments, or ship products. They must keep your data private.
  • Legal Requirements: We may share if required by law or to protect our rights, property, or safety.

Children’s Privacy

Our website isn’t for kids under 13. We don’t knowingly collect data from children under 13. If we find out we have, we’ll delete it.

Changes to This Privacy Notice

We might update this notice if our practices or laws change. We’ll let you know about big changes by posting the new version on our site.

Contact Us

Have questions or concerns about your privacy? Reach out to us:

  • Email: [email protected]
  • Phone: +1 (312) 244-9459
  • Address: 207 Lotus St, Wauconda, IL 60084

We’re here to help and keep your information safe.